FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions below for our Frequent Diner Rewards program and the ClancysEats App for iOS and Android.
HOW DO I SIGN UP FOR THE VIP PROGRAM?
In Person: You can sign up for the program with your server at any Clancy’s Hospitality location.
Online: You can sign up AND register for the program online. Use your computer, tablet, or mobile device to activate anywhere at any time. Your card will be activated and ready for your next visit!
Link:
HOW DOES THE PROGRAM WORK?
For every dollar spent, you receive 1 Frequent Diner point. When 150 points are accumulated, you receive $10 in Rewards automatically loaded onto your Frequent Diner card, good for food and beverage at any Clancy’s Hospitality location.
Guests are not limited to the number of points they can accumulate or the number of rewards they can earn.
Membership tiers are reset each calendar year starting January 1.
WHAT ARE MY PERKS USING THE PROGRAM?
Throughout the year, Frequent Diner Program members receive additional benefits of a complimentary appetizer or dessert for the following special occasions:
* Birthday
* Anniversary
These promotions will automatically be loaded to your Frequent Diner account so long as you have entered an Anniversary and/or Birthday date upon Frequent Diner Account registration.
HOW DO I START BUILDING UP POINTS?
Simply carry your card or provide your server with your name, phone number, email address, or 3-4 digit “Check-In” code via the Mobile App. We can look you up in our Frequent Diner system.
CAN I CHECK HOW MANY POINTS I HAVE?
Checking your points is simple! Each time you dine, we will provide your points balance.
Or
You can check your points by logging in online or via the Mobile App once your account has been registered.
IF I FORGOT TO TELL MY SERVER MY INFORMATION, CAN I STILL GET POINTS?
Yes! Simply email your full name, a copy of your itemized receipt, your Frequent Diner Account card number, and either your phone number or email address used at the time of sign-up to marketing@clancyshospitality.com. We will then add the points to your account and let you know your new balance.
HOW DO VIP POINTS WORK WHEN I AM PURCHASING GIFT CARDS?
While you cannot earn points for gift card purchases, points will accrue to the account of the person who redeemed the gift card.
CAN MY VIP CARD BE USED FOR PRIVATE DINING AND EVENTS?
Yes. Simply carry your card or provide your server your name and your phone number so they can look you up in our VIP system. Your receipt will then outline the points allocated (for food and beverage only) and your accumulated Frequent Diner Points total.